Privacy Policy

Our Commitment to Your Privacy

At CleanPoolz Lancaster Pool Service, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. We only collect information that helps us serve you better and keep your pool in great shape.

Information We Collect

When you contact us for service, we collect basic information to help us do our job. This includes:

• Your name and contact information (phone number, email address, home address)
• Details about your pool (size, type, equipment, service history)
• Billing and payment information
• Service preferences and scheduling details
• Communication history with our team

We also collect information automatically when you visit our website, such as your IP address, browser type, and pages you view. This helps us improve our website and understand how people find us.

How We Use Your Information

We use your information to provide and improve our pool cleaning services. Specifically, we use it to:

• Schedule and perform pool cleaning and maintenance services
• Send you appointment reminders and service updates
• Process payments and maintain billing records
• Respond to your questions and provide customer support
• Send you helpful tips about pool care (only if you opt in)
• Improve our services and website

We will never sell your personal information to third parties. Your trust is important to us.

How We Share Your Information

We only share your information when necessary to provide our services or as required by law. This includes:

• With our service technicians who need access to your property and pool information
• With payment processors to handle billing securely
• With service providers who help us run our business (like scheduling software)
• When required by law or to protect our legal rights

All third parties we work with are required to keep your information confidential and secure.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure systems to store your data and limiting access to only those team members who need it to serve you.

While we work hard to protect your information, no method of transmission over the internet is completely secure. We encourage you to help protect your information by keeping your account details private.

Your Privacy Rights

You have rights when it comes to your personal information. You can:

• Request to see what information we have about you
• Ask us to update or correct your information
• Request that we delete your information (subject to legal requirements)
• Opt out of marketing emails at any time
• Ask questions about how we use your information

To exercise any of these rights, just contact us using the information below.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect some features of our website.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

CleanPoolz Lancaster Pool Service
42559 6th St E #25
Lancaster, CA 93535
Phone: (661) 952-4163
Email: info@lancasterpoolcare.com